General terms and conditions

GENERAL PROVISIONS

These regulations govern the general terms of sale between the company D’Olivo with registered offices in Assisi, cap. 06081, Corso Mazzini, 23 (PG) Italy – VAT No. and Tax Code: 03251640540, and the customer making a purchase from the website www.dolivo.shop as a private consumer, in accordance with the provisions laid out in article 48 et seq. of Italian Legislative Decree No. 206/2005 (the Consumer Code), as modified by Italian Legislative Decrees No. 21/2014 and No. 70/2003.By completing a purchase order, the Consumer declares that they have read and accepted all these general terms of sale in their entirety.

SUBJECT OF THE CONTRACT

D’Olivo uses the website www.dolivo.shop to offer an online service for the sale and delivery of the products displayed on the same website.
As these items are artisanally produced, their sizes may vary; however, they will always be made from olive wood as displayed in the photo. The company D’Olivo will accept returns only in the following cases:
1. the article sent differs in size and/or size;
2. the item sent differs as type (item code different from the order placed by the customer).

EXECUTION OF THE CONTRACT

The consumer acknowledges that placing an order entails the OBLIGATION to pay the Company indicated above. Before the contract is fulfilled and before the order is placed, with the resulting “payment obligation”, the Consumer is informed of:

  • the total price of the goods including taxes, with the stipulation that delivery costs and all other ancillary costs are not included in the price;
  • the payment methods;
  •  the approximate time frame within which the Company undertakes to deliver the goods;
  • the conditions, terms and procedures to exert the right to withdraw;
  • the existence of a legal guarantee of conformity for the products purchased;
  • the management of the personal data supplied when purchasing from and/or registering on the website.

At any time, including prior to the execution of the contract, the Consumer may view the information related to the Company: its geographical address, telephone number, and email address. Orders placed by the Consumer shall be understood as offers sent to the Company for the purchase of the selected products. The execution of the contract consists of the Company’s acceptance of these offers, in the form of an email of acknowledgement/confirmation. The Company shall keep a copy of orders received and confirmations sent for a reasonable period of time, in accordance with the Applicable Legislation.

PRODUCT AVAILABILITY

Although it seeks to ensure the constant availability of the products featured on the website, the Company does not guarantee that they will always be available, even in cases where it has sent an email confirming the order. In such situations, the order will be automatically altered to remove the unavailable product, and the Consumer will be informed immediately via email. The cost of the unavailable product will subsequently be refunded in accordance with the provisions of the Applicable Legislation, through the means provided for (i.e. by bank transfer or by crediting the credit card used for payment).

PRODUCT PRICES

The sale prices of all products featured on the website www.dolivo.shop are expressed in Euros and include VAT. Delivery costs are not included in the price of the products featured on the above website, but are indicated and calculated at the end of the purchasing process, before payment is taken. The Consumer accepts that the Company D’Olivo has the right to change its prices at any time. The goods will be billed based on the prices indicated on the website at the time when the order is created, which will also be specified in the confirmation email sent by the Company to the Consumer.

CONSUMER DECLARATION

The Consumer declares that he/she is legally an adult and has the necessary capacity to enter into a legally binding contract between the Parties, and that the information he/she supplies when placing the order is up to date, accurate, and sufficient for the order to be completed.

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