Shipping policy

We prepare every order with the utmost care, paying attention to every detail to ensure that your products arrive in excellent condition.

On this page you will find all the information regarding available shipping destinations, shipping costs, order processing times and delivery methods.

Available Shipping Destinations

We currently ship to:

Italy;
European Union countries;
selected European countries outside the European Union;
Canada;
the United States of America, with certain territorial exclusions.

Shipping Costs & Delivery Times

Shipping charges are calculated according to the destination country or region. The table below shows the minimum shipping cost, any applicable free shipping threshold and the estimated delivery time.

Destination	Shipping Cost	Free Shipping	Estimated Delivery Time
Mainland Italy	From €8.80	Orders of €95.00 or more	1–2 business days
Calabria, Sicily and Sardinia	From €10.60	Orders of €95.00 or more	3–5 business days
Austria, France, Germany and Slovenia	From €11.20	Orders of €145.00 or more	3–5 business days
Belgium, Luxembourg, the Netherlands, Portugal and Spain	From €11.30	Orders of €145.00 or more	3–5 business days
Bulgaria, Czech Republic, Hungary, Poland, Romania and Slovakia	From €11.00	Orders of €145.00 or more	3–5 business days
Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania and Sweden	From €14.00	Orders of €145.00 or more	3–5 business days
Switzerland	From €14.00	Not available	3–5 business days
United Kingdom	From €14.00	Not available	5–8 business days
Cyprus, Norway, Turkey, Albania, Andorra, Belarus, Bosnia and Herzegovina, Gibraltar, Iceland, North Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine and Malta	From €24.00	Not available	3–5 business days
Canada	From €24.00	Not available	5–8 business days
United States of America	From €25.00	Not available	5–8 business days

The rates shown represent the minimum standard shipping cost for each destination. The final shipping cost is calculated automatically during checkout based on the delivery address and the characteristics of your order.

Delivery times are estimates, expressed in business days from the date the order is handed over to the courier, and do not include order processing time.

United States shipping exclusions: we do not ship to the Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas (AA), Armed Forces Europe (AE) or Armed Forces Pacific (AP).

Order Processing Time

Orders placed by 12:00 PM (CET), Monday through Friday, are generally prepared and handed over to the courier on the same business day.

Orders placed after 12:00 PM, on weekends or public holidays will be processed on the next business day.

During busy periods, or for orders including personalised products, additional processing time may be required.

Processing and delivery times may also vary due to circumstances beyond D'Olivo's control, such as courier delays, adverse weather conditions, customs clearance procedures, public holidays or peak shipping periods.

Personalised Products

Products with custom laser engraving may require additional processing time. Where applicable, the estimated production time is indicated on the product page or communicated to the customer before shipment.

Courier

All shipments are handled by FedEx.

During checkout you may see the generic description "Express Courier". The shipping service is selected according to the destination and the logistical requirements of the order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link to monitor the progress of your delivery.

Please note that tracking information may take a few hours to become available in the courier's system.

Failed Delivery or Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing their order, including any information that may assist with delivery.

If the shipping address is incomplete or incorrect, or if delivery cannot be completed because the recipient is unavailable, any additional costs arising from storage, redelivery or return shipment may be charged to the customer.

Delivery Issues

Upon delivery, we recommend checking the external condition of the parcel before signing for it.

If the package appears visibly damaged, opened or tampered with, we recommend accepting the delivery only after signing with a specific reservation describing the damage, or refusing the parcel.

Please contact us promptly at info@dolivo.shop, attaching photographs of the packaging, shipping label and received products whenever possible.